How We Engage
Our structured approach to enterprise system delivery
Proven Methodology. Predictable Results.
Southbridge follows a structured implementation methodology developed over 15 years of enterprise system deployments. Our approach balances rigorous project management with flexibility to accommodate organizational realities.
Engagement Phases
Discovery & Requirements
We begin with comprehensive requirements gathering. Understanding your business processes, regulatory obligations, organizational structure, and system integration points. Deliverables include requirements specification document and project charter.
Duration: 2-4 weeks
System Configuration
Platform setup based on approved requirements. Configuration of organizational structure, chart of accounts, workflow rules, user roles, and approval hierarchies. Custom reports and integration points developed.
Duration: 4-8 weeks
Data Migration
Extract data from legacy systems, cleanse and validate, then migrate to new platform. Multiple test migration runs ensure data integrity. Legacy system data archived for reference and audit purposes.
Duration: 2-6 weeks
User Training
Role-based training for system administrators and end users. Train-the-trainer approach for large deployments. User manuals and quick reference guides customized to your workflows.
Duration: 2-4 weeks
User Acceptance Testing
Formal testing by end users against defined acceptance criteria. Test cases cover all business scenarios. Issues logged, resolved, and retested. Sign-off required before go-live.
Duration: 2-3 weeks
Go-Live & Stabilization
System cutover and go-live. Dedicated on-site support team during first weeks of operation. Issue resolution and user support. Post-implementation review after 30 days.
Duration: 2-4 weeks
Ongoing Support
After go-live, we provide ongoing technical support under service level agreements. Helpdesk for user queries, system administration support, bug fixes, and regular system updates.
- Dedicated support team
- Email and phone support channels
- Response time SLAs
- Quarterly system health checks
- Annual training refreshers
Enhancement & Evolution
Systems evolve as your organization grows. We provide enhancement services for new modules, additional integrations, workflow modifications, and regulatory compliance updates.
- Change request management
- Impact analysis and scoping
- Development and testing
- Controlled deployment
- Version control and documentation
Project Governance
All projects operate under formal governance structures. Steering committee for strategic oversight, project management team for execution, and regular status reporting to stakeholders.
We use industry-standard project management methodologies and tools. Clear milestones, deliverables, and acceptance criteria ensure alignment between Southbridge and client teams.
Ready to transform your business operations?
Speak with our enterprise systems consultants to discuss your requirements.